Experience the best in building materials and exceptional service!
At Colonial Sash and Door, Inc., we are proud to be one of the premier building material suppliers in the Five-State area, serving Maryland, Virginia, West Virginia, Delaware, Pennsylvania, and Washington, D.C. Since our establishment in 1989, we have dedicated ourselves to providing our clients with top-quality, custom, and handcrafted building products, along with exceptional service and competitive pricing.
Our History
Founded by Timothy Rollins, our company began operations in Hedgesville, West Virginia, with three primary product lines: windows, doors, and millwork. As our business grew rapidly, we relocated to Frederick, Maryland, where we currently reside. Today, we are recognized as one of the area's finest building materials manufacturers and distributors, thanks to our team of experienced professionals who share our commitment to excellence.
Our Mission
Our primary goal is to provide the best possible quality, commitment, and experience to our customers, whether they are homebuilders, general contractors, remodelers, or DIY enthusiasts. We take pride in our ability to offer a vast array of products, including windows, doors, exterior cornice and features, interior trim, kitchen and bath cabinets, countertops, railings, and custom millwork. Our team is dedicated to ensuring that every customer receives the finest products and services tailored to their specific needs.
Our Services
At Colonial Sash and Door, Inc., we offer a comprehensive range of services designed to cater to the diverse needs of our clients. Our services include installation, remodeling, estimating, and take-offs. We also provide warranties and special offers to ensure that our customers receive the best value for their investment.
Our Products
Our extensive product line includes:
- Doors: Custom doors, interior doors, exterior doors, and more
- Windows: Wood windows, vinyl windows, custom windows, and more
- Moulding: Custom moulding, interior trim, and more
- Kitchen and Bath: Cabinets, countertops, and more
- Columns: Custom columns, hardware, stairs, and rails
- Custom Work: Custom millwork, staircases, and more
Why Choose Us
At Colonial Sash and Door, Inc., we are committed to building long-term relationships with our clients. Our team of experts is dedicated to providing exceptional service, ensuring that every customer receives the finest products and services tailored to their specific needs. We take pride in our reputation for quality, commitment, and expertise, and we look forward to serving you.
Quality of Products and Services
The reviews highlight significant issues with the quality of products and services provided by the company. Multiple customers have reported receiving defective or incomplete orders, with one customer mentioning that it took five months to receive a third attempt at a satisfactory product. The product in question, an exterior craftsman-style door, had issues with the wood surface, nail holes, and misaligned edges.
Availability of Services
Some customers have reported that the company is not servicing individual homeowners, instead focusing on large building clients. This lack of service has led to frustration among customers who are unable to access the company's services.
Communication Issues
Several reviewers have mentioned poor communication from the company, including ignored follow-up questions and a lack of responsiveness. This has resulted in customers feeling neglected and unsure about the status of their orders.
Positive Experiences
On the other hand, some customers have reported positive experiences with the company. These customers have praised the company's responsiveness, patience, and willingness to work with them to meet their specific needs. The company's ability to provide unique features, such as vented sidelights, has also been highlighted as a strength.
Work Environment and Company Culture
One reviewer, who is an employee of the company, has praised the company's family-oriented environment and emphasized the importance of clear communication with the company.
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